October 12, 2026 – On or around August 13, 2026, CDHA Holdings, LLC d/b/a Chord Specialty Dental Partners (“Chord”) became aware of unauthorized activity on our network. Upon discovery, we took immediate action to secure the network and engaged a team of third-party specialists to investigate the incident. Our investigation determined that certain information on our network may have been accessed without authorization between August 11, 2026, and August 13, 2026. We are now conducting a comprehensive review of the potentially impacted data.
Although that review is ongoing, the investigation conducted to date has determined that the affected files may have included certain patients’ protected health information. The types of information contained within the affected data may include dates of birth, Social Security numbers, driver’s license or other government-issued identification numbers, financial account information, medical record numbers, treatment history/diagnosis information, patient identification numbers, health insurance policy numbers, Medicaid/Medicare numbers, claims/billing information, treating or referring physician information, prescription information, and/or dates of service. Please note that not all categories of information were involved for each individual.
Although we have no indication that any information has been fraudulently misused, individuals are encouraged to remain vigilant against incidents of identity theft and fraud by reviewing credit reports/account statements and explanation of benefits forms for suspicious activity and to detect errors. Individuals may also place a fraud alert or credit freeze by contacting the credit reporting agencies: TransUnion 1-800-680-7289, P.O. Box 2000 Chester, PA 19016, transunion.com; Experian 1-888-397-3742, P.O. Box 9554 Allen, TX 75013, experian.com; Equifax 1-888-298-0045, P.O. Box 105069 Atlanta, GA 30348, equifax.com. Individuals can further educate themselves regarding identity theft, fraud alerts, credit freezes, and steps to protect their personal information by contacting the credit reporting bureaus, the Federal Trade Commission (“FTC”), or their state Attorney General. The FTC may be reached at 600 Pennsylvania Ave. NW, Washington, D.C. 20580; www.identitytheft.gov; 1-877-ID-THEFT (1-877-438-4338); and TTY: 1-866-653-4261.
To obtain more information about this incident, please call our dedicated assistance line at 1-800-507-1032 Monday – Friday 8:00 AM to 8:00 PM EST (except U.S. holidays). You may also write to us at 1801 West End Avenue, Nashville, TN 37203.
Chord takes protecting the privacy and security of personal information seriously. We are reviewing our policies and procedures related to data security and are implementing further security enhancements designed to strengthen the protection of our systems.